At The Memorabilia Marketplace, we aim to provide you with a smooth and reliable shopping experience. Below are the details regarding our delivery and return policies.

Delivery Policy

We strive to process and ship your orders as quickly as possible. Please review the following information about our delivery process:

Shipping Methods and Costs

• Shipping Methods: We offer various shipping options based on your location and preference, including standard, expedited, and express delivery.
• Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order, the destination, and the chosen shipping method. You will be provided with the total shipping cost before completing your purchase.

Processing Time

• Orders are typically processed within 1-3 business days from the time they are placed. Processing may take longer during busy periods or holidays.
• Orders are not processed on weekends or public holidays.

Delivery Time

• Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be displayed at checkout.
• Domestic orders: Typically delivered within 3-7 business days, depending on your location and shipping method.
• International orders: Delivery times may range from 7-21 business days, depending on the destination and customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, so you can follow your package’s journey to your doorstep.

Shipping Restrictions

• We currently ship to most countries, but certain restrictions may apply. Please verify if we ship to your location during checkout.
• We are not responsible for any delays caused by the shipping carrier or customs.

Risk of Loss

Once your order is shipped, the risk of loss or damage is transferred to you. If your package is lost or damaged during transit, please contact the carrier directly for resolution. If your order arrives damaged or defective, please refer to our returns section below.

Return Policy

We want you to be completely satisfied with your purchase from The Memorabilia Marketplace. If you are not satisfied, you can return most items within 30 days of receiving your order, subject to the following conditions:

Return Eligibility

• Items Eligible for Return: Most products purchased from The Memorabilia Marketplace can be returned within 30 days, provided they are in unused, original condition with all original packaging, tags, and receipts.
• Items Not Eligible for Return: The following items are not eligible for return:
  • Custom or personalized items (unless they are damaged or defective upon arrival).
  • Gift cards, digital downloads, or other non-returnable items.
  • Items that have been opened or used.

Return Process

1. Request a Return: To initiate a return, please contact our customer service team at [contact email] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will issue you a Return Authorization (RA) number and instructions on how to return the items.
3. Shipping the Return: Pack the item securely in its original packaging and ship it back to us using the return shipping label provided. You will be responsible for the cost of return shipping unless the item is defective or damaged.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for your refund to be processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a pre-paid return shipping label and arrange for a full refund or replacement. You may also be offered a partial refund or store credit, depending on the situation.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

Important Notes

• We cannot accept returns for items purchased from third-party sellers or unauthorized resellers.
• Please ensure that you include all the original packaging and documentation when returning an item. Returns received without packaging or missing parts may not be eligible for a full refund.
• Items returned in non-resalable condition or that do not meet the return criteria will be sent back to you at your expense.